Strategy. Engagement. Insight.
We help our clients create customer and stakeholder led strategy that delivers tangible and measurable results.
Business plans Investment decisions
Communications Change management
Customer experience Innovation
We are Create Clarity.
Trusted, experienced advisors in Stakeholder Engagement, specialising in the regulated sector.
We minimise risk with insight to provide clarity in strategic business decision making. Using innovative engagement approaches we identify the needs and priorities of customers, employees and all other stakeholders. We translate this into direction and action.
We work as an extension of your organisation and pride ourselves on providing honest, robust, and transparent strategic counsel.
We work with business decision makers, stakeholder directors, customer insight teams, PR and communication departments, external challenge groups – anyone representing the needs of stakeholders.
Our Expertise.
We work across all sectors and specialise in the regulated utility, healthcare and transport sectors.
“With Michael and Dawn’s help, we were able to navigate a complex engagement programme that set us apart from our competitors and was considered to be nationally best in class. Their deep expertise combined with their calm kindness made us feel that we were in incredibly safe hands and I would recommend them to anyone. ”
“We work in partnership with Michael on a regular basis and his work is never anything short of excellent. On a recent project for a major UK water company, Michael worked with us to design a stakeholder insight tracker and analysis tool that could be used by the in-house team to track engagement and feedback as part of the Ofwat requirements for the PR24 price review. Michael took a very complex brief and managed to turn it into a simple, useable and effective tool for the client, who are now rolling this out as part of their business planning process. We consider Michael and Create Clarity a strategic partner to our business.”
“Michael has had an immensely positive and enduring impact on the quality of our engagement processes, systems, senior decision-making, and outcomes. His strategic input, analytical mind, and personable influencing style has elevated our performance and set us on a positive trajectory for the next regulatory period (2023-2028). With stakeholder engagement now embedded in the organisation Michael has helped ensure that we are delivering the outcomes that our customers and wider stakeholders want and value. ”
Michael and Dawn have worked with a range of energy suppliers and network operators, water companies, transport providers, regulators and industry-specific consumer advocates.
Who we’ve worked with.
We’d love to work with you.
